Appian, recently posted a report regarding some of their cost savings techniques. Specifically they mentioned that they estimate a cost savings of $500,000 a year attributed to use of their own products by eliminating licensing and support costs. Also mentioned is how by using their own products they feel they are able to provide better service to clients by discovering new uses for their products. As stated in the report:
Many other of our BPM applications are cross-functional, demonstrating the new possibilities our technology offers. For example
- Our Human Resources department uses Appian to manage many of their day-to-day administrative responsibilities and process integrations with other departments, such as handling departmental transfers, promotions and reassignments. Our Recruiting team uses Appian for managing the complete lifecycle of recruiting from prospect intake through interview through offer. Appropriate handoffs are then automatically made to HR, where Appian makes on-boarding fast and easy by providing all benefits and employee handbook information in the context of their associated processes, with status-tracking.
While some may feel that it is obvious that BPM vendors should use their own products, this blog post on Column 2 poses an interesting question to BPM vendors by asking them to release reports on use of their own company’s internal products. What is your opinion on the subject of BPM vendors maximizing use of the products they offer?
