Thursday, June 12, 2008

The City of Norfolk adopts BPM

It’s important in any business to know the processes, and ensure that all paperwork gets done. The City of Norfolk, Virginia was faced with dwindeling budgets, tons of forms, and humans to take care of them. At this point, Hap Cluff, the IT director for the city of Norfolk, decided he needed to find a way to automate these processes. He turned to BPM to help solve his problems. Watch his interview below:



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